Prepayment by credit card and subsequent confirmation by Real Journeys Ltd is accepted as confirmation of your booking. In the event of a cancellation or amendment to your booking, refunds will only be granted when Real Journeys receives notification at least 24 hours prior to departure.
All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amount refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank chargers relating to these transfers to customer's accounts.
Real Journeys (and associated companies) reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time.
All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
Please note the different and additional bookings terms and conditions detailed below for Discovery Cruises and Landsborough Wilderness Experience.
Your acceptance of the terms and conditions outlined above are required to process your reservation.
Landborough Wilderness Experience - Terms and Conditions:
Age: Suitable for all ages with the exception of children under 15 years. If you are over 70 years, please consult your doctor to check your physical fitness.
Booking Conditions: To secure a reservation, we require your credit card details. Full payment must be made prior to departure.
Cancellations: Real Journeys and Queenstown Rafting must be notified 28 days prior to trip departure, otherwise no refund will be given.
Discovery Cruises - Terms and Conditions:
Age: Discovery Cruises are suitable for all ages with the exception of children under 10 years. If you are over 70 years, please consult your doctor to check your physical fitness.
Booking Conditions: To secure a reservation we require a non-refundable deposit. Full payment must be made 90 days prior to departure.
Cancellations: All cancellations must be received in writing. Cancellation fees are charged on the following basis:
Outside 90 days prior to departure: per person
89 - 60 days prior to departure: per person
59 - 30 days prior to departure: 50% of full fare
Within 29 days prior to departure: 100% of full fare
Once the cruise has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.
Cancellation fees are not negotiable - we recommend travel insurance.
Stewart Island Lodge Booking Terms & Conditions
- Prices quoted are in New Zealand dollars and include GST.
- All rates are quoted on a per room/per night basis (double, twin share or single occupancy).
- If you have a group booking then contact us directly for group rates.
- Maximum of 2 adults and one additional child or infant per room. Additional child (3 – 14 years) per night and infants (0 – 2 years) per night.
Booking Terms and Conditions:
We require guests' names and full payment received to confirm a booking.
Guests are required to reconfirm 48 hours prior to their stay.
1. Cancellations outside 30 days = Full refund given
2. Cancellations within 29 - 7 days prior = 75% refund given
3. Cancellations inside 7 days = Nil refund given