Refunds and Cancellations

In the event of a cancellation or amendment to your booking, refunds will only be granted when Real Journeys receives notification at least 24 hours prior to departure.

All transactions are conducted in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance in the amount refunded compared to the amount initially charged. Real Journeys Ltd (and associated companies) does not accept any liability for these variances or any subsequent credit card/bank chargers relating to these transfers to customer's accounts.

Please note the different and additional refund/cancellation conditions detailed below for Discovery Cruises and Landsborough Wilderness Experience.

Please ensure you have read and accept our booking terms and conditions.

Landsborough Wilderness Experience - Terms and Conditions:

Cancellations: Real Journeys and Queenstown Rafting must be notified 28 days prior to trip departure, otherwise no refund will be given.

Discovery Cruises - Terms and Conditions:

Cancellations: All cancellations must be received in writing.  Cancellation fees are charged on the following basis: 

   Outside 90 days prior to departure:        NZ$100.00 per person
   89 - 60 days prior to departure:             NZ$200.00 per person
   59 - 30 days prior to departure:             50% of full fare
   Within 29 days prior to departure:          100% of full fare

Once the cruise has departed, no portion of the package payment is refundable in the event of the individual or group being unable to proceed.

Cancellation fees are not negotiable - we recommend travel insurance.

Fiordland Wilderness Experiences - Terms and Conditions:

 No refund is given if less than 24 hours (Milford Sound) or 48 hours (Doubtful Sound) notice is received prior to departures. 

 Fiordland Wilderness Experiences reserves the right to amend timetables and alter ticket prices at any time. 

 Note: Coach and Sea Kayak excursions – cruise may be substituted for kayaking if weather is not suitable.

 Departures are subject to minimum numbers.

Stewart Island Lodge Booking Terms & Conditions

Booking notes:

  • Prices quoted are in New Zealand dollars and include GST.
  • All rates are quoted on a per room/per night basis (double, twin share or single occupancy).
  • If you have a group booking then contact us directly for group rates.
  • Maximum of 2 adults and one additional child or infant per room. Additional child (3 – 14 years) $100 per night and infants (0 – 2 years) $25 per night. 

Booking Terms and Conditions:

We require guests' names and full payment received to confirm a booking.
Guests are required to reconfirm 48 hours prior to their stay.

Cancellation Fees:
1. Cancellations outside 30 days = Full refund given
2. Cancellations within 29 - 7 days prior = 75% refund given
3. Cancellations inside 7 days = Nil refund given